Chief Information Officer, Shared Services · Technology and Transformation · Cyber Security and Risk · Governance

Technology and cyber risk, translated into decisions boards can stand behind.

Thirty years in regulated environments, currently Chief Information Officer, Shared Services, at IANZ, providing group technology services to Telarc under a shared services agreement. Brought in when the stakes are high, legacy estates to modernise, programmes that have stalled, and cyber risk boards need in language they can act on.

Available for CIO, CDTO and EGM appointments, and for board roles where technology, cyber security, data or transformation are material to strategy and risk. Aotearoa New Zealand and Australia.

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How I work

Three ways organisations engage me.

Transform

Enterprise digital strategy turned into board-endorsed roadmaps across CRM, ERP, cloud and cyber, with benefits tracked to realisation and the operating rhythm to sustain change.

Assure

Decision-ready reporting to boards and audit and risk committees. Governance, policy and controls aligned to ISO/IEC 27001:2022 and the NZISM, in language directors can act on.

Secure

Identity-first, Zero Trust security uplift: Entra ID, conditional access, privileged identity management and 24/7 monitoring through Microsoft Sentinel and SOC-as-a-service.

Selected work

Thirty years of engagements, each with the outcome that mattered.

IANZ and TelarcChief Information Officer, Shared Services · Oct 2024 to present

Appointed CIO across International Accreditation New Zealand, an Autonomous Crown entity, with group technology services provided to Telarc under a shared services agreement, as the mandate expanded from the initial CRM engagement to the full technology estate. Executive accountability for technology, cyber security and digital transformation across both organisations, leading a board-endorsed enterprise transformation spanning CRM, ERP, finance, HRIS, cyber security and infrastructure, with end-to-end ownership of programme governance, procurement, commercial negotiation, legal review and stage-gate assurance.

22.6% lower group operating cost, with a high-availability network, Microsoft Sentinel and SOC-as-a-service delivering 24/7 threat visibility.

IANZHead of Technology · Nov 2023 to Oct 2024

Engaged to modernise the Accreditation Services CRM capability. Work on the CRM surfaced broader risk and capability gaps across the wider technology estate, and that evidence informed the case for an expanded enterprise mandate and the subsequent appointment as Chief Information Officer.

Whānau TahiChief Information and Security Officer · 2019 to 2023

Executive accountability for cyber security and resilience across national critical infrastructure on hybrid cloud: the NZ ePrescription Service, Connected Care, and the Whānau Tahi Navigator social outcomes platform, deployed in New Zealand and federally in the United States. Scaled a Māori-led not-for-profit through secure cloud modernisation and COVID-19 disruption.

40% capital expenditure cut via Azure migration, a 24/7 contact centre stood up within two weeks of the first lockdown, compliance held across ISO/IEC 27001, NZISM and NHS.

Microsoft, Asia PacificSenior Consultant · 2015 to 2019

Advised banks, insurers, healthcare providers, utilities and governments across New Zealand, Australia, China and Singapore on cloud adoption, governance and operating model change. Co-authored 12 Steps to Modern Service Management, adopted across Microsoft teams in USA, New Zealand and Australia.

90% or higher client utilisation and repeat engagement sustained across the region.

Westpac New ZealandImplementation Manager · 2013 to 2015

Brought in to recover delivery and strengthen release governance on Westpac One, the bank's new internet banking platform, in a high-consequence environment after prior attempts had failed.

Relaunched Westpac One within a week of joining, commended by the New Zealand Chief Executive.

Origins, carrier-side. The first fifteen years were spent inside the networks themselves: complex data provisioning and operations at Telecom New Zealand and Gen-i Australasia, then ITIL ITSM service leadership across Sky TV, Auckland Council, Vodafone and Tower. When the mandate touches critical infrastructure, that heritage is the difference between overseeing it and understanding it.